Internet Privacy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience -Your information helps us to better respond to your individual needs.
To improve our website- We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service:- Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions – Your information, whether public or private, will NOT be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service request.
To administer a contest, promotion, survey or other site feature.
To send periodic email – The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will NOT be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on February 23, 2021
If there are any questions regarding this privacy policy you may contact us using the information below.
info@cyndihallsmusic.com
Cyndi hall music & Cyndi Hall’s Music Studio
661.212.8531 Cyndi
661.755.9418 Sharon
Returns
All returns and exchanges must be made within 10 days of receipt.
When returning an item, be sure to wrap it securely in a padded box or envelope and enclose a copy of the invoice with the reason for return. Never mail a return in a regular envelope. Once we have received your return/exchange we will either exchange your product or issue you a credit depending upon its’ returned condition.
Please note: Method books, videos, DVD’s are final sales and are not returnable. If you receive a defective video or DVD, we will exchange it accordingly.
Appropriately Insure all returns and ship to:
Cyndi Hall Music
“Attn: Returns”
25725 Lewis Way
Stevenson Ranch, CA 91381 (USA)
If you have any questions on how to return or exchange an item please call or email us at:
661.212.8531 Cyndi
661.755.9418 Sharon
Shipping Policy
We ship via US Postal Service (USPS), UPS, or Fed Ex depending on the weight, size and value of your package. Because shipping costs are expensive, we make every effort to get you the lowest price possible which may add extra time to your shipment’s arrival.
We do not ship to P.O. Boxes, we only ship to physical addresses that match the credit card or purchaser’s address.
We do not ship outside the USA at this time.
Returns – All shipping returns are the responsibility of the purchaser.
Please Note: To safeguard against fraud we will never send an order using a 3rd party shipper or freight forwarder.
